Got a Complaint,

or need independent consumer advice?

Not happy?

We work hard to look after our customers but if we’ve let you down, we really want to put it right.

Where to go for independent complaint advice

If we don’t resolve your complaint, you can go to Utilities Disputes. They provide a free and independent dispute resolution service to help consumers resolve electricity, gas and water complaints with providers.

Phone 0800 22 33 40 or visit utilitiesdisputes.co.nz

Where to go for an independent price comparison

Billy is independently run by the Electricity Authority to provide energy plan comparisons that help consumers work out which power company and pricing plan is best for their specific needs.

Visit billy.govt.nz